Version: 2026-11-01.4 · Effective 1 November 2026
The operator
Bee Guardian is operated by DESERT HORIZON TRADING - L.L.C - S.P.C, a limited liability company (sole proprietorship company), Abu Dhabi, United Arab Emirates. Economic licence CN-5454627; licensing authority: Abu Dhabi Registration Authority (ADRA), Abu Dhabi Department of Economic Development. Correspondence address: Office 310, Freej Al Qbeesat St, AL 9, Al Danah, Abu Dhabi 22204, UAE. Email: info@deserthorizon.ae; telephone: +971 50 299 0780. Website: beeguardian.deserthorizon.ae.
Acceptance and records
These public terms are an offer to create and use the relevant free Bee Guardian account. By actively ticking the acceptance checkbox and submitting registration, you accept this version. The checkbox is not preselected. We retain your account identifier, account type, acceptance time in UTC, chosen language, document version, complete document snapshot and SHA-256 hash. You may request a copy. The privacy notice explains personal-data processing. This acceptance is not a qualified digital signature and is not, by itself, a purchase or an equipment handover.
Account responsibilities
Provide accurate information and maintain the security of your login. The account holder must have legal capacity to enter this agreement; a person acting for an organisation must be authorised to represent it. Notify us of unauthorised access. Do not impersonate another person, interfere with the platform or use private hive feeds or records without permission. Children may explore educational material under adult supervision; an authorised adult must hold the contractual account.
Scope and launch stage
Account registration and general questions are free, but the hive search queue requires confirmed payment: AED 375 for the monthly plan or AED 3,500 for the annual plan. The 60-day search period begins with that payment under the pre-order terms. Previews do not prove an active apiary or live camera. Hive access starts after allocation and activation.
Orders, ownership and annual care
Before any payment, a separate order must identify the hive and colony or clearly state that it is a pre-order, the operator and partner responsibilities, country, agreed readiness date, total price, taxes, delivery, care period, renewal conditions, cancellation and refund terms. Ownership requires completed purchase and transfer records; account creation and payment alone are not a transfer certificate. Cameras, scales, sensors and communication equipment remain Bee Guardian property and are not included in hive ownership. No recurring debit is authorised by registration.
Care, cameras and harvest
Care is provided by an approved beekeeper under the applicable service agreement. Camera and sensor availability depends on installed equipment, connectivity and maintenance; recorded readings must show their time and stale or missing data must be identified. The order must state the applicable service and outage arrangements. Honey yield varies with colony health, climate and season. There is no guaranteed fixed yield or investment return. A whole-hive owner receives the actual marketable harvest allocated under the order after food reserves needed by the colony. If a colony is lost because of a proven breach of the agreed care duties, the beekeeper bears the replacement costs. In other cases, the operator bears replacement costs from its reserve. Report incidents promptly and preserve care and sensor records; responsibility must be established from documented evidence. This allocation does not restrict mandatory customer rights.
Traceability and delivery
Harvest records and unique jar QR codes connect each recorded jar to a hive, batch and recorded harvesting, extraction and packing times. A QR code is a traceability record, not a laboratory certificate or a guarantee against physical counterfeiting. Delivery destination, permitted imports, packaging, transport charges and timing must be agreed before dispatch. Do not consume a product identified as recalled; contact us for instructions.
After the first year and resale
After the paid care period, a customer who does not continue care may instruct us to arrange resale of their hive. Ownership remains with the customer until a documented sale. The resale price, costs and transfer must be expressly agreed; no buyer, sale price or sale date is guaranteed. Continuing care while awaiting sale requires an agreed arrangement. No automatic renewal or forfeiture of ownership applies.
Cancellation, refunds and complaints
You may request closure of a free account at any time through our contact page or email. Closure does not cancel existing paid orders or erase records that must be retained. For paid services, the cancellation and refund terms must be disclosed and separately accepted before payment; these registration terms do not waive statutory remedies for defective goods, non-performance or misleading information. Send complaints with your order or account reference. We will review them and communicate the proposed resolution; you retain the right to contact the competent consumer authority or court.
Suspension and changes
We may restrict account access where reasonably necessary to protect security, prevent fraud or respond to a material breach. Where practicable we will explain the reason and allow correction. Restriction does not extinguish ownership, accrued payment obligations or lawful refund rights. Material changes to these terms require a new version and fresh acceptance for the affected new obligations; we will not retrospectively rewrite your stored acceptance.
Applicable law and mandatory rights
These account terms are governed by applicable UAE law. Mandatory consumer, privacy, food-safety and local operating rules remain applicable; nothing here excludes a right or liability that cannot lawfully be excluded. A separate order or partnership agreement must specify the competent dispute forum consistently with mandatory law. Contact us first to seek a resolution, without restricting your right to approach a competent authority or court. English and Arabic versions are published together; any discrepancy must be resolved consistently with applicable law and mandatory Arabic-language requirements.
Privacy notice · Contact and complaints
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